Free Delivery Zones - Waikato & Bay of Plenty
We offer free shipping within the Waikato & Bay of Plenty regions, including Taupo and Coromandel for all eligible orders. While our delivery team aim to get your purchases to you within 7-14 working days, please note that certain rural areas and bulky items may experience longer delivery times. If the item is not in stock, ask in-store for a delivery timeframe.
We have showrooms across 8 cities and towns across the Waikato & Bay of Plenty Region:
Van Dyks Living, Van Dyks 100% Appliances, Van Dyks BedsRus, Van Dyks Bikes and Van Dyks Flooring Xtra in Hamilton Central, Hamilton Te Rapa, Cambridge, Tauranga, Mount Maunganui, Rotorua, Tauriko or Taupo.
Shipping excluded items:
Bikes are only shipped within our delivery zone.
We supply all of our bikes fully assembled and we run a comprehensive quality check on them before you purchase, we can only offer delivery though the Waikato and BOP – however if you are out of this area feel free to call Van Dyks Bikes store and we can discuss your needs +64 7 883 7309
Click and Collect
Whether you have shopped from the comfort of your home, or visited one of our our showrooms, you can collect your items from any one of our stores located in Hamilton, Te Rapa, Tauranga, Mount Maunganui, Rotorua, Taupo, Tauriko or our dispatch warehouse in Putaruru.
For online orders:
- Choose your products, add them to your cart and proceed to check out adding your details.
- Select the Pick-Up Option in the Shipping method (it will say it will be from Putaruru)
- In the Order Comments tell us which store you want to pick up from
- You will receive an email confirmation when your order is ready for pickup.
For Putaruru Collection:
Click and Collect is available from 1-7 Main Street, Putāruru 3411
For Hamilton, Te Rapa, Cambridge, Tauranga, Mount Maunganui, Rotorua, Tauriko or Taupo Collection:
We aim to have items to be ready for pickup within 7 business days.
* Please note that collection timeframes may vary depending on product availability and the pickup location.
Removal & Installations
- Appliance Removal: We offer a convenient appliance removal service for just $60, exclusively for customers who purchase their new whiteware appliance from us. This service includes disposal and degassing of your old appliance, taking the hassle out of your upgrade. Please note: Due to the potential need to reuse old fittings for safe and proper installation, oven removal cannot be included in this service.
Returns Policy
If, after purchase, you change your mind on your product selection please call our store during business hours:
- If we have not processed your order, then we will happily refund your purchase free of charge.
- If the order has been processed a 10% handling cost will apply.
- If your product has been shipped but is unopened and is still in its original condition, please get in touch via email regarding the return request. Cost of the original shipping and a 10% handling cost will apply if the product is returned.
Important: The product must be unopened, and the packaging must still be in its original condition. If you change your mind after using the product or opening the packaging, we will not be able to return or refund your purchase.
If goods are proven faulty, we will provide a replacement free of charge under the Consumer Guarantees Act.